IT and BIM Support Specialist

Join Ratcliff to discover what is important, imagine the potential and design for extraordinary outcomes.

Ratcliff possesses a vibrant vision, a drive for innovation and a commitment to sustainable design.  With a legacy in the San Francisco Bay Area since 1906, the firm is a living, evolving architecture firm, dedicated to learning what is important to our clients, our community and our planet. This results in the design of extraordinary outcomes.

Ratcliff’s staff of 65+ engage clients who share our values and serve as strategic partners in designing sustainable building solutions.  Our primary practice areas of academic, healthcare and civic architecture present significant opportunities for a sustainable architecture that is driven not only by place based questions of purpose, design and technology, but by deeper issues of our enhanced contribution to society.

We are looking for talented staff that possess open minded thinking, a disciplined approach to work and motivation to transform the built environment.  Attributes include:

Critical thinking

Strong design sense

Deep intelligence and curiosity

Flexible mindset

Strong work ethic


This position will support and report to the firm’s Information Technology and Design Applications group.

Serving as the firm’s IT/BIM “Help Desk” responsibilities include: furnishing both hardware and software (BIM/AutoCAD) assistance to staff; personal computer setup and relocation; network support to include backup in case of server emergencies.  Other duties may be assigned as required.


·        Familiarity with the architectural/ engineering design/drafting field.

·        Direct experience with Autodesk Revit and Autodesk AutoCAD.

·        Knowledge of typical office software programs, such as Microsoft Office suite.

·        Experience with basic computer network architecture, as well as familiarity with server, backup and PC hardware.

·        Excellent customer service and communication skills. Ability to be patient, articulate, and understanding in the role of “help desk” support to staff is essential.

·        Flexibility to adjust hours due to system requirements such as outages or installations is a plus.

·        The candidate should be dedicated and prepared to offer Ratcliff longevity in the role.

·        Bachelor’s degree is preferred. 


Ratcliff, an Equal Opportunity Employer, is conveniently located in Emeryville, between Berkeley and Oakland, just across the Bay Bridge from San Francisco.  We provide a competitive salary and benefits package.  To apply, submit resume with cover letter addressed to  No phone calls or drop-ins, please.  All responses will be held in confidence.